Asalah Priority Banking Customers utilize Bank Muscat’s exclusive WhatsApp service

Through this service, customers can utilize advanced search features, both in Arabic and English, to learn more about the products and services offered to them.

Muscat: In line with its customer-centric vision “To serve you better, every day” and strategy to enhance communication with customers, Bank Muscat, the leading financial services provider in the Sultanate of Oman, continues its automated communication service via WhatsApp, offered exclusively to the Bank’s Asalah Priority Banking customers. Through this service, customers can utilize advanced search features, both in Arabic and English, to learn more about the products and services offered to them. They may also avail the service to raise inquiries about these services from 8:00 a.m. to 10:30 p.m. every day, with the help of a dedicated customer service team to respond to customer inquiries.

The WhatsApp service has witnessed significant engagement from Asalah Priority Banking customers, since its launch. Customers avail a wide range of services through the platform, that has facilitated and enhanced communication between the Bank and customers. Customers can also benefit from the service by messaging the number 24779999. In addition, the Bank has introduced a general WhatsApp service offered to all customers to obtain details and features about the banking services by contacting the Bank’s Contact Center agents at 24795555, dedicated for responding to customer inquiries. 

Asalah Priority Banking customers can easily send “Hi” or “Hello” to the dedicated WhatsApp number to receive a list of all information related to their Asalah membership whether it is travel or banking benefits. New “Asalah” customers or those who have not yet used this service can save the designated number on their phones, and it will automatically appear on WhatsApp as the dedicated account for Bank Muscat’s Asalah Priority Banking customers. In its ongoing commitment to offering the best services to this customer segment and keeping up with the latest developments, the Bank has made a number of banking services and facilities available through the Bank Muscat’s Mobile Banking App. Customers can enjoy various features, including steps to activating their current account, creating a new login code to open an additional account, and activating a new device. 

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