Over RO 1,000 in refunds to customers are made possible by Oman’s CPA due to the delay in hiring domestic workers.

Two customers received a return of RO 1,050 as a consequence of the Consumer Protection Authority’s (CPA) facilitation of a friendly settlement in a dispute involving a recruitment agency.

Muscat – The Authority stated that its directorate in the Dhofar Governorate had received complaints from two consumers against a manpower recruitment establishment. The complaints pertained to the recruitment of two domestic workers, with specific requirements and timelines outlined in the contract.
Despite the two consumers making advance payments of RO 600 and RO 450 respectively, the establishment failed to deliver the workers within the agreed timeframe, causing unnecessary delays and inconvenience.

Based on the complaints received, the CPA brokered an amicable settlement, leading to the termination of the contract and a full refund of the advance payments to the consumers.

The Consumer Protection Authority reiterates its call to all suppliers to adhere to the prevailing consumer protection laws and meet their contractual obligations.

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