Bank Muscat was named the Middle East’s Best Large Call Center.
Globally renowned, the Awards honor businesses that demonstrate excellence, effectiveness, and creativity in their customer support operations and are committed to recognizing the finest in customer service.
MUSCAT: The Bank Muscat Contact Center recently received the INSIGHTS Middle East-Regional Call Centers Awards’ prestigious “Best Large Call Center” award, one of the most prestigious accolades in the customer service sector. This underscores the Bank’s steadfast dedication to providing outstanding customer service and improving the customer experience at every touchpoint. The largest banking hub in the Sultanate of Oman is the Bank’s Contact hub. It offers a range of services every day of the week and around the clock to guarantee that clients receive financial services and facilities more rapidly and effectively.
A wide range of customer service KPIs are benchmarked and thoroughly evaluated as part of the INSIGHTS Middle East-Regional Call Centers Awards’ rigorous evaluation procedure. Globally renowned, the Awards honor businesses that demonstrate excellence, effectiveness, and creativity in their customer support operations and are committed to recognizing the finest in customer service. The award honors companies that succeed in critical areas such as employee engagement, operational effectiveness, customer happiness, and innovative customer service procedures. In order to provide clients with a smooth and satisfying experience, Bank Muscat distinguished itself via its dedication to individualized customer contacts, utilization of cutting-edge technology, and persistent attempts to enhance response times and resolution accuracy.
Talal Abdul Hameed al Zadjali, Deputy General Manager-Operations, Bank Muscat, stated, “This esteemed award is a testament to the hard work, dedication, and customer-first approach that define our contact center team.” “We constantly work to develop and improve the services we provide to ensure that our clients get the best possible support and happiness. Our dedication to excellence is reaffirmed by this INSIGHTS accolade, which also inspires us to push the limits of what constitutes great customer service. He continued, “I want to express my gratitude to our Contact Center Team for their commitment to implementing the Bank’s strategy and improving the client experience.
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