As part of its Vision 2040 strategy, Oman is taking a step towards improving government services by launching an AI-enhanced electronic platform to address public complaints and suggestions.
Muscat: The Oman Vision 2040 Implementation Follow-up Unit has confirmed the implementation of directives from His Majesty Sultan Haitham Bin Tarik, setting the stage for the launch of an electronic platform by 2025. This platform will serve as a direct line for citizens and residents to submit complaints and suggestions to government institutions.
Hilal bin Abdullah Al Hinai, Director General of the Quality and Government Excellence Department at the Oman Vision 2040 Implementation Follow-up Unit, emphasized that the platform is a cornerstone in enhancing government services and meeting the priorities of the Vision 2040 initiative.
The platform aligns with the country’s digital transformation efforts, utilizing artificial intelligence tools to streamline service delivery across 45 government agencies.
